Shipping Policies
Shipping Policy
Welcome to k0poke! We’re committed to providing you with a seamless shopping experience. Please read our shipping policy carefully before placing an order.
Shipping Times
We strive to process and ship your order as quickly as possible. Estimated shipping times are as follows:
- Order Processing Time: 1-3 business days
- Shipping Time: 3-7 business days for standard shipping
Please note that shipping times may vary depending on your location and external factors such as holidays or carrier delays.
Shipping Costs
Shipping costs are calculated at checkout based on your location and the weight of the items purchased.
Order Tracking
Once your order is shipped, you will receive a confirmation email with tracking information. You can use this to monitor the status of your shipment in real time.
Incorrect or Damaged Orders
While we do not accept returns, we are dedicated to ensuring your satisfaction. If you receive an incorrect or damaged item, please contact us within 7 days of delivery at steve@ballena.capital
- Please provide your order number, a description of the issue, and photos if applicable.
- We will work quickly to resolve the issue through replacement or another solution.
Address Changes
It is the customer’s responsibility to provide accurate shipping information. If you need to update your shipping address, please contact us immediately at steve@ballena.capital. Changes cannot be made once an order has shipped.
Lost or Stolen Packages
We are not responsible for packages lost or stolen after delivery. For assistance, we recommend contacting the shipping carrier directly.
By placing an order with us, you agree to our shipping policy. If you have questions or concerns, please don’t hesitate to reach out at steve@ballena.capital.
Thank you for shopping with k0poke!